Shipping & Returns
RETURNS: Please read carefully
In the rare event that you are unhappy with the fit of your shoe, CYL Boutique will process a one-time free exchange.
Refunds will not be issued for sizing disputes, only exchanges are allowed. Free Exchanges will only be allowed once per shoe order.
In order for a free exchange to be processed, you must provide the following information: reason the shoe didn’t fit (i.e. too small,
too big, too narrow), the new size requested.
You will not be required to return your original shoes to receive a free exchange under this policy.
To reduce the risk of sizing issues for shoes, we have provided sizing charts under each item description.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange.
NON SHOE ITEMS
ALL SALES ARE FINAL as each order placed is custom made for each customer after order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds. However, if there is a defect with the order. we will offer a replacement (same product, same size) if the defect is reported via email (email@example.com) within 30 days. We do not accept returns or replacements in the case where the customer needs a smaller or larger size.
Once you have clicked on the "complete order" button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact via email firstname.lastname@example.org as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.
CYL Boutique online store operates with several custom print fulfillment services. It is the Customer's responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case our fulfillment partners will not make any refunds and will not resend the Product.
Our fulfillment partners will review replacement/return requests only:
(a) if a product is damaged, or there is a print error
(b) if our fulfillment partners receive a submitted complaint (email@example.com) within 30 days from the day the Product was delivered to the Customer.
REASONS FOR RETURNS:
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment partners base location. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to the our fulfillment partners facility and you will be liable for the cost of a reshipment to you.
Returned by Customer - It is best to first contact firstname.lastname@example.org before returning any product. This is because our fulfillment partners do not offer any refund orders for buyer’s remorse, or for size exchanges as each order is custom made for each customer. Therefore, a new order would need to be placed for an updated size. Sorry for the inconvenience.
SHIPPING INFO: Please read carefully.
United States shipping time estimate is 2-4 weeks.
We thank you for your patience while your items are delivered.
International shipping time estimate is 3-4 weeks.
Please note: Each item from our factory is custom printed just for you and due to the popularity of certain items in our catalog, shipping times may take longer than the estimates above.
Tracking numbers will be made available within 10 days after you have placed your order.
Please be advised that once your item has been shipped, your order cannot be modified or cancelled.
Orders containing more than one item may arrive in separate packages on different dates.
If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).
Please allow 2-7 business days to create apparel products. Then you should add shipping times of 2-5 business days for ground shipping from California.
International shipping outside of the USA, please understand that it may take additional time to clear customs, and shipments may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. You will be responsible for these fees. Any fees are paid to the appropriate customs agency by you the customer.